{"id":1663,"date":"2024-03-05T15:45:41","date_gmt":"2024-03-05T20:45:41","guid":{"rendered":"https:\/\/forms.csi.ca\/?page_id=1663"},"modified":"2026-09-03T10:11:06","modified_gmt":"2026-09-03T14:11:06","slug":"we-value-your-feedback","status":"publish","type":"page","link":"https:\/\/forms.csi.ca\/?page_id=1663","title":{"rendered":"We value your feedback"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Thank you for taking the time to provide valuable feedback on your experience with our Support Hub.<br>Your insights are crucial to enhancing our services, and we appreciate your input.<\/p>\n\n\n<div class=\"wpforms-container wpforms-container-full wpforms-container-save-resume\" id=\"wpforms-1664\"><form id=\"wpforms-form-1664\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"1664\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F1663\" data-token=\"577adf6d00b69cb247e2f9a2c49c3d14\" data-token-time=\"1789779995\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-1664-field_1-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-type=\"select\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-1664-field_1\">How long have you been a CSI Learner?<\/label><select id=\"wpforms-1664-field_1\" class=\"wpforms-field-medium\" name=\"wpforms[fields][1]\"><option value=\"Less than one year\"  class=\"choice-1 depth-1\"  >Less than one year<\/option><option value=\"1-2 years\"  class=\"choice-2 depth-1\"  >1-2 years<\/option><option value=\"2-5 years\"  class=\"choice-3 depth-1\"  >2-5 years<\/option><option value=\"More than 5 years\"  class=\"choice-4 depth-1\"  >More than 5 years<\/option><\/select><\/div><div id=\"wpforms-1664-field_16-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-1664-field_16\">Case Number<\/label><input type=\"text\" id=\"wpforms-1664-field_16\" class=\"wpforms-field-medium\" name=\"wpforms[fields][16]\" ><\/div><div id=\"wpforms-1664-field_2-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"2\"><label class=\"wpforms-field-label\">My issue pertained to:<\/label><ul id=\"wpforms-1664-field_2\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_2_1\" name=\"wpforms[fields][2]\" value=\"Exam - Booking and Preparation\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_2_1\">Exam - Booking and Preparation<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_2_2\" name=\"wpforms[fields][2]\" value=\"Credentials \u2013 Licensing and Designations\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_2_2\">Credentials \u2013 Licensing and Designations<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_2_4\" name=\"wpforms[fields][2]\" value=\"Continuing Education \u2013 Ongoing skill development\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_2_4\">Continuing Education \u2013 Ongoing skill development<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_2_5\" name=\"wpforms[fields][2]\" value=\"Learning Platform \u2013 Access and Updates\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_2_5\">Learning Platform \u2013 Access and Updates<\/label><\/li><li class=\"choice-6 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_2_6\" name=\"wpforms[fields][2]\" value=\"Student Profile \u2013 Managing and Updating\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_2_6\">Student Profile \u2013 Managing and Updating<\/label><\/li><li class=\"choice-7 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_2_7\" name=\"wpforms[fields][2]\" value=\"Other\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_2_7\">Other<\/label><\/li><\/ul><\/div><div id=\"wpforms-1664-field_12-container\" class=\"wpforms-field wpforms-field-textarea wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"textarea\" data-field-id=\"12\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-1664-field_12\">Please specify what your issue pertained to:<\/label><textarea id=\"wpforms-1664-field_12\" class=\"wpforms-field-medium\" name=\"wpforms[fields][12]\" ><\/textarea><\/div><div id=\"wpforms-1664-field_6-container\" class=\"wpforms-field wpforms-field-radio\" data-field-type=\"radio\" data-field-id=\"6\"><label class=\"wpforms-field-label\">I found the Support Hub was easy to use and navigate.<\/label><ul id=\"wpforms-1664-field_6\"><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_6_5\" name=\"wpforms[fields][6]\" value=\"Strongly Agree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_6_5\">Strongly Agree<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_6_4\" name=\"wpforms[fields][6]\" value=\"Agree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_6_4\">Agree<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_6_3\" name=\"wpforms[fields][6]\" value=\"Neutral\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_6_3\">Neutral<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_6_2\" name=\"wpforms[fields][6]\" value=\"Disagree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_6_2\">Disagree<\/label><\/li><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_6_1\" name=\"wpforms[fields][6]\" value=\"Strongly Disagree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_6_1\">Strongly Disagree<\/label><\/li><\/ul><\/div><div id=\"wpforms-1664-field_7-container\" class=\"wpforms-field wpforms-field-radio\" data-field-type=\"radio\" data-field-id=\"7\"><label class=\"wpforms-field-label\">The CSI Support Team responded to my ticket with clear, accurate, and direct responses.<\/label><ul id=\"wpforms-1664-field_7\"><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_7_5\" name=\"wpforms[fields][7]\" value=\"Strongly Agree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_7_5\">Strongly Agree<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_7_4\" name=\"wpforms[fields][7]\" value=\"Agree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_7_4\">Agree<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_7_3\" name=\"wpforms[fields][7]\" value=\"Neutral\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_7_3\">Neutral<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_7_2\" name=\"wpforms[fields][7]\" value=\"Disagree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_7_2\">Disagree<\/label><\/li><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_7_1\" name=\"wpforms[fields][7]\" value=\"Strongly Disagree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_7_1\">Strongly Disagree<\/label><\/li><\/ul><\/div><div id=\"wpforms-1664-field_8-container\" class=\"wpforms-field wpforms-field-radio\" data-field-type=\"radio\" data-field-id=\"8\"><label class=\"wpforms-field-label\">I felt satisfied with the speed at which my issue was resolved by the CSI Support Team.<\/label><ul id=\"wpforms-1664-field_8\"><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_8_5\" name=\"wpforms[fields][8]\" value=\"Strongly Agree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_8_5\">Strongly Agree<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_8_4\" name=\"wpforms[fields][8]\" value=\"Agree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_8_4\">Agree<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_8_3\" name=\"wpforms[fields][8]\" value=\"Neutral\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_8_3\">Neutral<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_8_2\" name=\"wpforms[fields][8]\" value=\"Disagree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_8_2\">Disagree<\/label><\/li><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_8_1\" name=\"wpforms[fields][8]\" value=\"Strongly Disagree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_8_1\">Strongly Disagree<\/label><\/li><\/ul><\/div><div id=\"wpforms-1664-field_10-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-trigger\" data-field-type=\"radio\" data-field-id=\"10\"><label class=\"wpforms-field-label\">My issue was high priority and required escalation in which I needed to get personalized service.<\/label><ul id=\"wpforms-1664-field_10\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_10_1\" name=\"wpforms[fields][10]\" value=\"Yes\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_10_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_10_2\" name=\"wpforms[fields][10]\" value=\"No\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_10_2\">No<\/label><\/li><\/ul><\/div><div id=\"wpforms-1664-field_13-container\" class=\"wpforms-field wpforms-field-textarea wpforms-conditional-field wpforms-conditional-show\" data-field-type=\"textarea\" data-field-id=\"13\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-1664-field_13\">If you answered Yes, please indicate the matter that required escalation:<\/label><textarea id=\"wpforms-1664-field_13\" class=\"wpforms-field-medium\" name=\"wpforms[fields][13]\" ><\/textarea><\/div><div id=\"wpforms-1664-field_9-container\" class=\"wpforms-field wpforms-field-radio\" data-field-type=\"radio\" data-field-id=\"9\"><label class=\"wpforms-field-label\">Overall, my experience with CSI\u2019s Support Team was positive.<\/label><ul id=\"wpforms-1664-field_9\"><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_9_5\" name=\"wpforms[fields][9]\" value=\"Strongly Agree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_9_5\">Strongly Agree<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_9_4\" name=\"wpforms[fields][9]\" value=\"Agree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_9_4\">Agree<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_9_3\" name=\"wpforms[fields][9]\" value=\"Neutral\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_9_3\">Neutral<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_9_2\" name=\"wpforms[fields][9]\" value=\"Disagree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_9_2\">Disagree<\/label><\/li><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1664-field_9_1\" name=\"wpforms[fields][9]\" value=\"Strongly Disagree\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1664-field_9_1\">Strongly Disagree<\/label><\/li><\/ul><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"1664\"><input type=\"hidden\" name=\"wpforms[time_token]\" value=\"1789779995.69509f3c4c484eb8b2a6561b97f75aebf2b2cf082e095b783993af56fde17bc6\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/forms.csi.ca\/index.php?rest_route=\/wp\/v2\/pages\/1663\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1664\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/forms.csi.ca\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n\n\n\n<!--SUPPORT HUB FEEDBACK FORM-->\n\n<style>\n\nlabel.wpforms-field-label {\n    font-weight: unset !important;\n    color: black!important;\n}\n.site-header .site-branding img {\n    height: auto;\n    max-width: 430px!important;\n    max-height: none!important;\n}\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for taking the time to provide valuable feedback on your experience with our Support Hub.Your insights are crucial to enhancing our services, and we appreciate your input.<\/p>\n","protected":false},"author":50,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1663","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/forms.csi.ca\/index.php?rest_route=\/wp\/v2\/pages\/1663","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/forms.csi.ca\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/forms.csi.ca\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/forms.csi.ca\/index.php?rest_route=\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/forms.csi.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1663"}],"version-history":[{"count":1,"href":"https:\/\/forms.csi.ca\/index.php?rest_route=\/wp\/v2\/pages\/1663\/revisions"}],"predecessor-version":[{"id":2232,"href":"https:\/\/forms.csi.ca\/index.php?rest_route=\/wp\/v2\/pages\/1663\/revisions\/2232"}],"wp:attachment":[{"href":"https:\/\/forms.csi.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}